Less guesswork.
More clarity.
A short guide to understand the journey and get your return ready.
Your return checklist.
Check off what you’ve reviewed. This list stays on this page and resets when you reload.
Good questions. Clear answers.
Can I book a pickup now?+
Not yet. Pickup bookings are not open yet. It does not create bookings or ask for personal information.
Where will it be available, and what will it cost?+
Coverage, pricing and hours are pending approval. No service areas or prices are confirmed.
Does OnLoop authorize my return?+
No. Authorization, deadlines and refunds are handled by your retailer. OnLoop’s proposed role is pickup and delivery to the authorized drop-off point.
Do I need a return label?+
It depends on your retailer’s instructions. Printing and packing assistance are planned options; their terms and compatibility still need to be defined.
Does a receipt mean I’ve received my refund?+
No. A receipt would document delivery to the authorized drop-off point. Your retailer decides and processes the refund.
Is there an app I can download?+
Public App Store availability has not been confirmed. We do not offer download links or launch dates.
Your information matters, too.
Read the draft privacy, terms and account deletion information. These documents require operator review before a service launch.